Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the patient’s health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes.
There are different skill sets that nurse case managers and social workers need in order to have a good patient outcome. Equally important is the professional experience of each practitioner. The intervention is based on Three R’s: Reciprocity, Responsibility, and Respect.
It’s no secret that the relationships between nurse case managers and social workers can equal turf battles and resentment but as long as roles are clearly defined and the right case management model is in place, this team collaboration can result in the best patient outcomes.
Having social work and case management in the same department and under the same leadership can promote a team spirit. However, it is important for the department head to be sensitive to the needs of the profession she’s not a member of. And, if there is an RN heading the case management department, the social workers should be directly supervised by another social worker. This website was created for Social Workers and Nurses to share available resources to help one another to best help our patients!